Here a list of answers to the most frequent asked questions.
If you need more information, please contact us.

Product information

Floyd suitcases are made of 100% pure polycarbonate by Makrolon ®Polycarbonate is an essential component used in the production of body armour and bulletproof glass, its chemical structure allows itto absorb an increadible amount of force. It´s lightweight but highly durable. For the lining we are using polysatin fabric made of recycled polyester.All Floyd cases come with an aluminum frame construction and integrated 3-digit TSA lock which allows easy access. No more zipper hassle while traveling.The unique feature of the Floyd cases are the 360° skateboard spinner wheels. The skateboard wheels are premium 85duro polyurethane wheels thatcome with ABEC-7 metal ball bearings.

Each Floyd case comes with a unique aluminum frame construction and integrated 3-digit TSA lock. Opening/closing the Floyd is a piece of cake.Once you have experienced the comfort of an easy-access aluminum frame, you will not want to go back…...Still not convinced? Check this out

Each Floyd has its advantages and each client is unique! Here our recommendations:If you usually travel for short periods of time, prefer to carry our luggage when flying and still need a little extra space our Floyd Cabin is the perfect travel buddy. It fits perfectly in the overhead bin of all major airlines with its dimensions. Please check the luggage restrictions ofthe airline of your preference for details.If you´re looking for a suitcase for longer trips, the Floyd Check-In is the way to go. The packing volume of 61 litres gives you the extra room you need.Planning an even longer trip? Then the Floyd Trunk will be your new best friend. There is so much room… better not get lost in there!You can find detailed information on the dimensions and packing volume for all suitcases on our website.


Once you place an order you will receive a shipping notice which will allow you to check your delivery status online.

Your package will leave our warehouse within 1-2 business days after receipt of your order. Delivery is expected within2-4 business days in Germany, the European Union and Switzerland. For shipments to the U.S., Kanada and theUnited Kingdom it will take about 4-5 business days for your order to arrive. Please keep in mind that there might be some unexpected delays for customs clearance in your country.

We currently offer standard and express deliveries within Europe, the United States and Kanada.

Standard shipping within the European Union is free of charge. Express shipping is EUR 100,00.

For European countries that are not a member of the European Union (i.e. United Kingdom, Switzerland, Norway) standard shipping cost are EUR 35,00 for Floyd Cabin/Check-In and EUR 50,00 for the Floyd Trunk.

Standard shipping cost to the United States and Kanada are EUR 50,00 for Floyd Cabin/Check-In and Trunk.

All extras like wheels, bags, caps and stickers will be packed inside your Floyd to avoid any additional shipping cost. In case you place an order for Floyd extras only, the shipping cost are EUR for 30,00 for European countries who are no member of the European Union and EUR 50,00 for the United States and Kanada. Shipping within the European Union is free of charge. Please note that any duties and taxes for importing the goods to countries outside the European Union (i.e. United States, Kanada, United Kingdom,Switzerland and Norway) are not included in the price and shipping cost. You will receive a separate email from the courier (UPS, FedEx, DHL) including the tax and duty.

We currently offer shipping to addresses within Europe (incl. United Kingdom), the United States and Kanada.If you are living in another country, please check the online stores of our international operating partners Ssense, Matchesfashion and Farfetch.They offer worldwide shipping.


You will receive a confirmation as soon as your order has been received and payment is settled.

Should you experience any difficulties while placing your order online, please reach out to our team by phone, email or by filling out this contact form

Our team moves quickly to get your order shipped out. Once we have processed your order and it has been dispatched it´s not possible for us to change it. Please reach out to us by email and we will be happy to assist.

You do not need an account to place an order. By creating an account on you will be able to move through the check-out process faster, view your order history as well as your current order process.

If your order contains a wrong item, please contact us immediately and we will assist you in returning the item.


Floyd accepts the following forms of payment: Apple Pay, PayPal, MasterCard, VISA, American Express and Maestro.

We have gone to great length to make your experience on as secure as possible. Please refer to our privacy policy for more information.

Prices for the European Union are shown including VAT. For countries that are not a member of the European Union (i.e. United States, Kanada, United Kingdom, Switzerland, Norway) the prices listed online do not include VAT. You will receive a separate email from UPS/FedEx/DHL including the tax and duty amount. For online purchases, VAT can not be claimed back.


Floyd provides a 2-year warranty for all products, valid from the date of purchase. The warranty covers all functional aspects of your Floyd luggage.The warranty does not apply to cosmetic wear and tear, misuse or abuse, damages caused by negligence or accident by any third party, particularyflight or transport damages.

To claim our warranty, all you need to do is send us an email to You can also fill in the details of your claim online. Please have a proof of purchase (online order number, shop receipt) ready. Pictures showing the problem with your Floyd are a great help as well. We will contact you upon receipt of your message to discuss further proceedings.

Floyd's warranty covers all functional aspects of your Floyd suitcase. The warranty does not apply to cosmetic wear and tear, misuse or abuse, damages caused by negligence or accident by any third party, particularly flight or transport damagesWe highly recommend to inspect your Floyd suitcase immediately after retrieval from transport handling and immediately report any damage to the carrier (i.e. airline or railway company) who is insured against this.


The skateboard wheels on your Floyd can easily be exchanged using the tool that comes with every Floyd suitcase. You can color up your Floyd and make it your very own with our premium 85-duro polyurethane wheels with ABEC-7 metal ball bearings.

Unfortunately, we are currently not offering a customized wheel service. All Floyd wheels are available in a set of 8 pcs. in our online store. GO 4 IT!

Of course you can! Digital gift cards can be purchased in the Floyd online shop. Check out the EXTRAS section and make someone happy!

Learn how to use the TSA approved lock on your suitcase in a few simple steps.

To ensure your Floyd remains in fine condition, please note the following recommendations: To remove dust or dirt, use a damp cloth or non-abrasive spongewith clear water. Stubborn or sticky residue can be safely removed using a simple alcohol, such as Isopropyl. We like to think any deep dents or scratches as the unique patina of your Floyd as these cannot be removed. Embrace them - this is what makes your Floyd one of a kind! Avoid using any of the following as they will damage your Floyd: scouring detergents, abrasive cloths or sponges, window cleaning agents, aggressive alcohols,petroleum distillates or nail polish remover. Be gentle to your Floyd!

There is no save way to open your TSA lock in case you cannot remember the 3-digit code for your Floyd. Even if you get your hands on a TSA key, you willonly be able to open the suitcase, but won´t be able to reset the lock. We recommend to take a deep breath, relax and start with 0-0-1. It takes 20 minutes max. to find your code. Trust us…...we all have been there at one point!

All Floyd products come with a beautiful poly-satin drawstring duster in our signature color hot orange. The dusters are not meant to be used protecting yourFloyd during travelling. They can be used as duster during the time you have to store your Floyd at home. The drawstring dusters in smaller sizes can be used as a laundry bag or organizer kits in your suitcase. Whatever you want them to be!


From the date of delivery, you are entitled to return all products from the Floyd online shop within 14 days. Products should be returned unused, undamaged and packed in their original packaging. We offer free returns in areas where we also offer free shipping (Germany and European Union). Please note that original shipping fees are not refundable.Refunds will take about 3-5 working days from the date of the receipt of your item at our warehouse. To receive the prepaid shipping label (Germany and European Union only), please contact us by email (

We offer free returns in areas where we also offer free shipping (Germany and European Union).If you are based in another country, cost for return shipments need to be covered by your side.

Refunds will take about 3-5 working days from the date of the receipt of your item at our warehouse. We will refund your money to the credit card or other mode of payment (i.e. PayPal) you have used for your online purchase.

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