Right of Cancellation

Instruction for the customer/ordering party:

To the extent you are the consumer, you shall have the right to cancel the purchase contract concluded between us without providing any reason. The period for rescission shall be fourteen days from the day on which you or a third party appointed by you, who is not the carrier, has taken possession of the goods and/or the last part of the goods ordered.

In order to exercise your right of cancellation, you must inform us, FLOYD GmbH, Infanteriestrasse 19/6, 80797 Munich (Germany), tel.: +49 (0)89 997427330, email: info@floyd.one, by means of a clear statement (e.g. a letter sent by post, a fax or an email) about your decision to cancel this contract. You can use the attached sample cancellation form for this purpose. You may also send the sample cancellation form or any other clear statement to our email address (info@floyd.de). If you make use of this option, we shall immediately reply by sending you (e.g. by email) a confirmation of the receipt of such a cancellation.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of cancellation before the expiration of the cancellation period.

Consequences of cancellation:

If you cancel this contract, we shall immediately repay all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different type of delivery than the most favourable standard delivery we offer) at the latest within fourteen days from the date on which we received the notice of your cancellation of this contract. For this repayment, we shall use the same payment method that you used in the original transaction, unless otherwise expressly agreed; in any event, you will not be charged for this repayment. We may refuse to repay you until we have received the product(s) returned by you or until you have provided proof that you have returned the goods, whichever comes first. You must return the goods to us immediately and, in any event, not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiration of the fourteen-day period. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss of value is due to handling other than what is necessary to examine of the condition, characteristics and functioning of the goods.

End of the instructions about cancellation

Notice of return is possible from Monday to Friday from 8:30 A.M. to 5:00 P.M. at telephone number: +49 (0)89 997427330 or email: info@floyd.one.


The customer shall agree with the FLOYD GmbH and in this respect acknowledges that it will bear the regular costs of the return if the delivered goods correspond to the order.

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