FAQs
Quality and Manufacturing
The outer shell of Floyd’s wheeled travel cases is made of 100-percent Makrolon® polycarbonate from Covestro.
Floyd’s wheeled travel cases are manufactured in China under the strictest quality control. The factory is located near Shanghai and boasts many years of experience producing high-quality suitcases for renowned international brands. The production conditions comply with the guidelines of the Business Social Compliance Initiative (BSCI) and are certified according to ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and OHSAS 18001 (Health & Safety Management).
Ordering and Warranty
You can buy Floyd’s travel cases on wheels from our online store and our select retail partners.
Floyd offers a two-year warranty with every suitcase, valid from the date of purchase. The polyurethane wheels have a further five-year warranty. If your warranty has expired or in the case of improper treatment, we’ll consider how best to help you on an individual case-by-case basis.
You can easily replace the wheels on our cases using the supplied wrench. From now on you can find spare wheels in four different colors (pink, white, blue and green) in our online store.
Absolutely – your payment data will be securely transmitted via an encrypted SSL connection.
Of course you can. Please, search our website for “extras” to purchase a gift voucher.
Shipping
Floyd’s wheeled travel cases can be shipped anywhere in the world.
Shipping within Europe (excluding Switzerland and Norway) is free. Shipping costs abroad are calculated in the shopping basket – the amount depends on the weight of the goods and the number of packages.
Once your payment has been received via PayPal, credit card or bank transfer, your order will be processed and prepared for shipping.
We offer returns within 14 days of receipt. Items must be unused, with all the tags on and in the original packaging.
Please fill in the return form that we have provided with your order confirmation.
Within Europe returns are free. The cost of non-European return shipping is at your own expense.
In case you want to return a product, please use this form to send uns your request
Within Germany, orders should be delivered within 1-3 working days. For non-European countries the delivery time is about 5-8 working days.
If you have any issues with your order, please use this form to send uns your request. We’ll then try to find a straightforward solution as soon as possible.
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